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F.A.Q

Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here, or if you would like to get in touch you can reach us via etnix@etnix.com.au or +61 266856687

 

HOW MUCH WILL SHIPPING COST?

We offer a Express Australian post flat rate $13 and Free Shipping within Australia for all orders over $150. For more information about international shipping, please view our Shipping information.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

If the items you are order are in stock, your order will be dispatched the next business day. During busy periods or within 3 days of a new collection launch there may be delays on your order being shipped out.

 

CAN I SHIP TO A PO BOX OR HOTEL?

Within Australia, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of Australia we cannot ship to PO Boxes or Hotels.

 

CAN I CHANGE MY ORDER?

If you would like to do any change on your order please contact us inmidiatly on etnix@etnix.com.au , if the order has not been shipped yet, we certainly can do the exchange.

 

WILL THERE BE DELAYS?

During sale events or within 5 days of a new collection launch there may be delays on shipping, we truly appreciate your patience during these times.

 

HOW CAN I TRACK MY ITEM?

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.

All orders shipped within Australia are sent with Australia Post and take 2-4 business days to arrive.

All orders outside of Australia are shipped via international Post. You can find more information on our Shipping information.

 

DO YOU OFFER RETURNS OR EXCHANGES?

Yes, we offer 30 Day Returns on all items. You can find our full Return Policy in our Return Policy Tab. Please Note: - For a refund or exchange, your return must be in original condition with their tags attached.

 

WHAT DO I DO IF I RECEIVED A FAULTY/INCORRECT ITEM?

Please email us ASAP with your Order Number and we will arrange a replacement or refund for you. For a faulty item, we request that you post the item back.

 

HOW CAN I USE A GIFT VOUCHER/PROMO CODE?

After you have added all the items to your card, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

 

CAN I USE A PROMO CODE AND GIFT CARD ON THE SAME ORDER?

Yes! You can use a promo code and also your Gift Card on the same item. Gift Cards are a valid form of payment regardless of using a promo code.

 

WHAT CAN I DO IF MY PROMO CODE ISN'T WORKING?

Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer service team on etnix@etnix.com.au

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