My Cart

Close

Returns & Exchange policy

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:

• the item must be returned within 30 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe.

• items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.

• Gift Vouchers – Gift Vouchers may not be returned and are valid for 1 year from the date of issue. All vouchers purchased on our website can also be used in store at our Byron Shop.

If you have any questions regarding your return, please contact us on etnix@etnix.com.au

HOW DO I RETURN AN ITEM?

- For a refund, your return must be in original condition with their tags attached.

Please note: International Returns cannot be over $1000, if so please ship these separately ETNIX is not responsible to pay duties to receive the goods. If there is a charge it will be deducted from your final refund.

Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.

We do not refund initial shipping charges for items returned, other than for faulty items. ETNIX is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.

WHAT IF MY ITEM IS FAULTY?

We're so sorry if an item you received is not in perfect condition. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back. We also have a 3 Month Warranty period on all of our pieces; please note this excludes fair wear and tear.

WHAT IF I RECEIVE AN INCORRECT ITEM?

If you have received an item you did not order, please email us at etnix@etnix.com.au so we can resolve this for you.

DO I HAVE TO PAY FOR SHIPPING MY RETURN?

Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

Please note: Subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately as we are not responsible to pay duties to receive the goods. If there is a charge it may be deducted from your final refund.

CAN ITEMS I BUY ONLINE BE RETURNED IN THE SHOP?

Yes, certainly you can.

HOW WILL I BE REFUNDED?

Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.

We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.

Please Note: If you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us.

CAN I EXCHANGE AN ITEM?

We do offer exchanges on any items.

Hello You!

Join our mailing list