Exchange Policy We will gladly replace any defective items you wish to exchange.
We want you to be happy with what you ordered. If something is not right, let us know. If you're unsatisfied with the fit, quality, color, or size of an item you may exchange it with an item in another size or color. We will gladly replace any item that you're not completely happy with.
Please note the following limitations:
• Item must be returned within 30 days from date of delivery. • Items that have been laundered or altered in any way will not be accepted for exchange. • No refund.
How to exchange
If you would like to exchange merchandise purchased from the ETNIX Online Store for a different size or color please follow these instructions.
1. Place the items you wish to exchange in a box 2. You must include a copy of the invoice 3. Please provide a brief reason for your dissatisfaction 4. Send to the following address:
Etnix 2/87 Jonson Str Byron Bay NSW 2481
Please note : You will be responsible for the return postage plus the new cost of shipment back to you. We urge you to use priority mail or a carrier that generates tracking numbers, as we will not be responsible for lost packages.
